If your Nauticom dial-up connection does not appear to be stable, the source of the problem is typically related to your modem or phone line. Before troubleshooting those areas, you should verify your dial-up configuration.

To verify your dial-up configuration, please follow the instructions in the manual for your operating system in the configuration setup area. The next step is to verify you have the most recent drivers and/or firmware for your specific modem. Updating modem drivers and software can drastically improve your overall connection. If you need assistance installing updates, you will want to contact your modem manufacturer.

If your drivers/firmware are current and you are still not experiencing a stable connection, try reinitializing your modem with an initialization string. Try, and try again.

If all else fails, contact our Support Staff. We’d be glad to offer additional modem support and/or offer suggestions to assist with your connection.

You may also want to call your phone company to check the phone line that is connected to your modem.

1. On your desktop, double-click My Computer
2. In My Computer, double-click Control Panel
3. In the Control Panel, double click Modem
4. Highlight the COM port attached to your modem.
5. Select Driver.
6. Make note of the communications driver, size, date, and time.
7. Compare this information to the latest driver available on the modem manufacturers' home page.
8. To view your firmware version, click More Info
9. Wait a few seconds while Windows communicates with your modem.
10. Next to the command ATI3 you will see the firmware revision number and date.
11. Your modem manufacturer’s website should list the latest revision available.

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A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

3Com
Aceex
ACS Innovations (COMPRO)
Amax
Amquest
Anchor Datacomm
Apache Micro
Apple Computer
Archtek
Askey
Auslinx International
Avtek
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Banksia
Bay Networks
Best Data
Billion
Boca Research
Brightcom Modems
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Cermetek
Cisco
COM 1
Compaq
Conexant
Creative Labs
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Dataflex Design Communications
Diamond Multimedia/Supra
Digitan
Duxbury
Dynalink
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Echo Modems
Eiger Labs
ELSA
Encore Electronics, Inc.
ESS Technologies, Inc
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Farallon
FIC of America
Forex
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GammaLink/Dialogic
Garnet/MIN Communications
Gateway Telepath
Genius
Global Village
GVC Canada
GVC
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Harmony Modems
HighTech (makers of SpeedCom)
Hybrid Networks, Inc.
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I/O Magic
IBM
IBM MWave
Integrated Technology Express
Intertex
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Jaton
Jetway Taiwan
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Kingmax Technology Inc.
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LANCore
LASAT
Lectron Co. Ltd (Pragmatic)
LifeBook 56Flex DSVD LTMODEM
LightSpeed Modems
Livingston
Lucent Technologies
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Machine Ware, Limited/CTL
Maestro
MagicXpress
Microcom
Miro
Mitsumi
Modem Plus, Inc.
Modular Technology (UK)
Moreton Bay (RAStel multimodems)
Motorola
Multi-Tech
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Netcomm Limited
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Olitec
ORIGO 56 Kflex Internal and External Modems
Ositech
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Pacific Image Communications
Patrol
PCtel
Phoebe Modems
Pinegroup
Pora Corporation (Prolink)
Premier
PROLiNK
Puretek
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Quantum Data Systems, Ltd
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Ramp Networks
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Samrath International Ltd
Samsung
SEG Communications
Shark Multimedia
Silicom Connectivity Solutions
Simple Computing
Simple Technology
SMART Modular technologies
Sony
Spirit Modems
Supra/Diamond Multimedia
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Taicom International
TeleTronix
The Networking Company (TNC) Pte Ltd
TNC Labs
Tornado
Triplex
Trisignal Communications
Tron B.V. Datacommunication
Trust Computer Products
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U.S. Robotics
Unique
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Vaes/ Expertronics
Victory 56Kflex
Vidasystems, Inc. Groupband
Viking Components
Vivid
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Web Excel
Well Modem (makers of Origo)
Western Datacom
Wisecom
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Xircom
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Zoltrix
Zoom Telephonics
ZyXEL
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Jay’s Page of Modem Inits
Modem Inits and Drivers, by 56k.com

1. On your desktop, Double-click My Computer.
2. Double-click Dial-Up Networking.
3. Right-click your Nauticom icon
4. Left-click Properties
5. At the bottom of the General sheet, click the Configure button.
6. Click the Connection tab.
7. At the bottom right, click the Advanced button.
8. Add the desired AT commands in the Extra settings field.
9. Click the OK button.
10. Click the OK button.
11. Click the OK button one last time.
12. Restart your computer and try your connection

1. Click the Apple icon and open Control Panels.
2. Open Config PPP from the Control Panels menu.
3. Click Config.
4. Enter your modem init in the field labeled modem init.
5. Click done to save your settings.
6. Restart your Macintosh and try your connection.

1. Open FreePPP Setup
2. Maximize the window
3. Click on the Accounts tab.
4. Click Edit, to edit your existing Nauticom account.
5. Click on the Connection tab.
6. Enter your modem init string in the field labeled Modem Init String.
7. Click ok to save your changes
8. Restart your Macintosh and try your connection
   

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Line noise
Line noise refers to a specific impairment, labeled "1004Hz Signal to 3KHz Noise". The consumer typically has little control over local office switches and/or calls in the local long distance area. Regardless of adjustments made to your line by your local Telco, there may still be places where you can’t access a clean (low line-noise) connection. When line-noise is related to the local switching equipment, the issue is basically out of the hands of the subscriber. When contacting your Telco to address a line-noise issue, you will want to ask for testing of the condition of the phone wiring inside your home.

Nauticom's high-speed connections take advantage of digital technology. When dialing in to Nauticom, the answering modem and the end-user modem adjust to line conditions. Some users are going to find that their local phone system limits them to a 16.8K or 19.2K connect, regardless of the speed and/or technology offered by Nauticom.

Rural Area Customers
If you live in a rural area, and are at a far distance from you telephone company’s switch, your connection may not be as high as someone who lives closer to the telephone company switching equipment. This situation can be caused by line noise or signal degradation due to wiring lengths.

Weather Conditions
If your connection is poor in snowy, icy, or rainy weather, you may need to have your telephone company check your phone line. Moisture in the box outside of your home can cause poor connections or disconnects. Your phone company can test your lines during the above weather conditions to isolate possible problems.

For detailed information about your local telephone service and phone lines, as related to modem connections, contact your telephone service provider.

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