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Frequently Asked Questions About Nauticom Services and Support

  1. Can I connect to Nauticom at 56k?

  2. How do I change my Nauticom ppp and/or email password?

  3. What are the addresses for Nauticom's DNS, Mail, and News Servers?

  4. I'm receiving tons of junk email. How do I stop it?

  5. I keep getting a message in my mail program, "POP Lock Busy". What does this mean?

  6. How do I set up my email alias(s)?

  7. What is the difference between my 'ppp username' and my 'login name'?

  8. Why do I keep getting disconnected from the Internet?

  9. Does Nauticom offer the ability for me to monitor or restrict my child's Internet usage?

  10. Why do some web sites load quickly while others are so slow?

  11. I'm getting an error when I try to send mail, "The recipient was rejected by the mail server." What does this mean?

  12. How can I become more computer literate?

  13. How do I disable call waiting?

  14. What directory do I upload my web pages to?

  15. How do I prevent a virus from attacking my system while connected to the Internet?

  16. What causes a message to be returned to me marked "Failed Mail" or "Undeliverable"?

  17. What does it mean to 'download' something to my computer?

  18. Is there any way I can avoid typing in my password each time I log on to the Internet?

  19. Why can't people reply to my email messages?

  20. What is a "cookie"?

  21. What is a search engine?

  22. Why has Internet Explorer gotten slower?

  23. I was told that a web site has been updated. Why does the site still look the same in my browser?

  24. xDSL Questions?

  25. I have a Macintosh. What FTP client should I use?

  26. I am using a Macintosh for email. In what format should I send attachments?

  27. How do I get to a web site that I saw on television, heard of on the radio, or read about?

  28. Will I be charged to access particular web sites?

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Technical Support 724.933.9853 - System Status 724.443.0911
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